Frequently Asked Questions

We’ve put together a quick list of questions that may quickly help give you the answers you’re looking for. If you need additional help, feel free to contact us by filling out our contact form.

Tickets will be responded to during business days, Monday-Friday 9am - 4pm CST with the exception of federal holidays in the United States.

See you outdoors,
The Field & Stream Customer Service Team

How Can I Get Free Shipping?

Enjoy free shipping on all orders over $99, no promo code needed.
Please allow up to 48 hours for orders to ship, longer lead times may apply seasonally.
Orders are shipped Monday-Friday, excluding federal holidays within the United States, or if the fish are really biting!

$7 flat rate on all orders up to 49.99*
$12 flat rate on all orders $50.00-$98.99*
Free shipping on all orders $99+*
* pre-tax

How Can I Choose The Right Size For Me?

We are over the bloodmoon for you to break these in and delight in it being your favorite too. All unisex sizes, you know the drill.

T-Shirts Size Guide

 

Hoodies Size Guide

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates on the Order Tracking Page. Or, better yet, you can go explore the outdoors while your order is en route.

When Will My Order Ship?

We are thrilled you are excited to get your gear! Orders typically ship within 2-3 business days. When your does order ship, you will receive a confirmation email with the tracking information letting you know it’s on the way.
Note: Payment is captured when your order is placed.

Most of our orders are shipped from our distribution center in Florida. Orders are shipped Monday thru Friday, excluding federal holidays within the United States.

While we are working on your order, the bass are waiting for you.

Where Does My Order Ship From?

Most of our orders are shipped from our distribution center in Florida. Orders are shipped Monday thru Friday, excluding federal holidays within the United States.

Do You Offer International Shipping?

We do not currently offer shipping to international customers.

May I Exchange My Item?

Yes, of course! Contact us atsupport@fs1871.com or utilize this online contact form.  Tickets will be responded to during business days, Monday through Friday 9:00 am to 4:00 pm CST except for federal holidays in the United States.

How To Return My Items?

Returns happen, we don't love it, but we understand.

Full-price items may be returned within 14 days from the date of purchase. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Final Sale items may not be returned. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@fieldandstream.com or through our online form.  Field & Stream provides prepaid return labels exclusively for the contiguous United States. Please allow 10-14 business days for processing and credit card fees may require several business days to show up on statements.  

Field & Stream cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit, or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc. 

Refunds for 1871 Club Memberships must be requested within the first 7 days of your membership.  

Please direct all inquiries concerning orders to our customer service team at support@fieldandstream.com or utilize our online contact form.

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What do I do if I need to make a return?

Field & Stream has a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@fieldandstream.com or through our online contact form.  Field & Stream provides prepaid return labels exclusively for the contiguous United States.

Unfortunately, we cannot accept returns on sale items or gift cards.

Tell me more about refunds please.

We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days.  

1871 Club

Membership refunds must be requested within 7-business days of purchase. Please visit our Membership FAQ page for any questions.   

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since you received a return approval, please contact us at support@fieldandstream.com

My Item Arrived Damaged, Can You Help Me?

Yeah, we’ve all had issues with deliveries now or them, whether a neighbor’s dog or an angry delivery driver or an angry delivery driver’s angry dog. Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can make it right.

What If I Have An Issue With Delivery?

Please reach out to support@fieldandstream.comor message us through ouronline contact formand our customer service team will do what we can to assist you in your delivery issue.

Which Payment Methods Do You Accept?

Field & Stream accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

We no longer accept payments via carrier pigeons or delivery ducks, you'll have to get that story from Tyler though.

Does A Woodchuck Really Chuck Wood?

Well, a New York state wildlife expert, Richard Thomas, decided to answer that question some years back. He found that, while a woodchuck doesn't actually chuck wood, they do in fact chuck quite a bit of dirt when digging out a burrow. On a good day they can chuck around 35 cubic feet of dirt (or about 700 pounds).
Thanks North Dakota Wildlife, this one had us scratching our heads.